Refund/Exchange Policy

We want you to be happy with your purchase, so we have a 30-day return/exchange policy, meaning you have 30 days after receiving your item to initiate a return if there is something wrong with your order.

To initiate a return, please contact us at info@kayhoceramics.com. Please share the reason for the return request (damage, not what was ordered, etc.), and if your request falls within 30 days after receipt, we’ll email you a return shipping label, along with instructions on how and where to send your package. Items shipped back to us without first initiating a return will not be accepted.
Contact us with questions anytime at info@kayhoceramics.com

Damage or Quality Issues
To be eligible for return, your item must be in the same condition that you received it, unused, and in its original packaging. Please inspect your order upon receipt and contact us immediately if your order arrives defective, damaged, or if you mistakenly received the wrong item, so that we can evaluate the issue and make it right for you. Simply reach out to us and we’ll do our best to rectify any issues.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards, items in good condition, or that you have had in your possession longer than 30 days.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method (minus the cost of return shipping). Please remember it can take a few days for your bank/credit card company to process and post the refund.